Melissa K Serpa

email@melissaserpa.com

www.melissaserpa.com

Medical Assistant Student/Experienced Clerk

Objective

Experienced clerk and medical assistant student seeking employment, whether part time or full time, in a fast paced, patient and client oriented environment. Available to you weekends, holidays, evenings, night shifts.

Accomplishments

- Repeatedly earned Five-Star-Customer-Service ratings in recognition of excellent job performance and customer service.

- Commended by supervisors for flexibility in changing work hours when asked and filling in during scheduled days off for absent employees.

- Displayed a positive, helpful attitude on a daily basis that was consistently praised by customers and employers alike.

- Known for exemplary client services, team player mindset and exceptional organizational skills.

- Seven year record of dedication and dependability reinforced by consistent "exceeds expectations" ratings on performance reviews and multiple customer services recommendations.

- Backed by excellent interpersonal skills and a commitment to service that has been described as "outstanding" by employers and educators.

Notable Skills

- Medical Terminology

- Multi-line Telephone Etiquette

- 79 WPM Typing Abilities

- Model effective interpersonal communication with patients and members of the healthcare staff in person and on the telephone

- Manage the medical front office including patient and financial records using HIPAA guidelines

- Proper techniques in patient scheduling and follow ups.

- Maintain proper department sanitation and safety procedures

- Experienced in working extended shifts as needed

- Unyielding aptitude for working the busiest days of the year (Black Friday, Christmas rush, all major holidays)

Education

Los Medanos College, Pittsburg CA

Associate in Liberal Arts in Math and Science

January 2013 - Present

3.75 GPA

Heald College, Concord CA

Associate of Applied Science in Medical Assisting

January 2011 - Present

3.57 GPA

Phi Theta Kappa - Beta Sigma Gamma Chapter

Roseville High School, Roseville CA

High School Diploma

December 2004

Work Experience

FRYS ELECTRONICS - 1695 Willow Pass Rd  Concord, CA 94520

Computer Sales Associate, 5/2012 - 12/2012

Exceed sales goals and quotas. Present self in a professional and curteous manner. Display knowledge in regards to product, usage, and suggestive sales. Maintain records of commissions, sales, and customer satisfaction.

NOB HILL FOODS - 520 Center Ave. Martinez CA 94553

Clerk, 7/2004 - 11/2010

Courteously greet and efficiently assist customers within busy, fast-paced retail environments. Operate scanners and computers to properly document inventory, purchase orders, and customer purchases. Assist with opening/closing procedures. Accomplished proper prioritizing of time management in a complex, fast changing environment.

Strong list of recommendations available upon request.